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100% Satisfaction Guarantee
Our aim at VenusRoses.Com , is to fill your order with the freshest and finest flowers available from our international growers. We constantly strive to improve our quality control and production procedures to ensure your 100% satisfaction with every flower arrangement you purchase. Since we are dealing with a highly perishable product, occasionally there may be a quality issue with your flowers upon receipt.
Rose bouquets are a highly perishable product and require specific care and handling after delivery which is out of our control, we cannot guarantee the vase life of any flowers. We do however, guarantee the quality of the product upon delivery, provided that the delivery was not delayed because of an address error or delivery problem created by you.
To obtain a reshipment of the order at our expense or obtain a refund simply follow the procedure below:
- Within 48 hours of delivery, please send an explanation of your problem and a copy of your e-mail confirmation customerservice@venusroses.com
We believe you, the customer are the most important aspect of our business. We will act on our promise to make every customer and recipient proud and happy with your purchase from VenusRoses.com.
Also if you any concerns please contact us by phone 7 days a week, 9am-6pm EST, at 1 866 728 8977
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Free Shipping
USPS Priority Mail is Free. For guaranteed delivery use USPS Express Mail overnight shipping service offered at the low price of $19.99.
100% Satisfaction Guarantee
Our Guarantee: We will reship your order at our expense or you may obtain a refund (See Guarantee).
We believe you the customer are the most important component of our business. We will quickly act on our promise to make every customer and recipient proud and happy with your purchase from VenusRoses.com.
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